Mindgrub Sucks Customer Reviews and Feedback
Mindgrub Technologies (referred to simply as Mindgrub), headquartered in Baltimore, Maryland, designs and engineers enterprise business solutions for companies. Mindgrub specializes in mobile and web development, marketing, design, user experience, augmented and virtual reality, managed services, team augmentation, robotics, systems integration, and business intelligence for clients such as Exelon, GraphicAudio, Wendy's, DELL, Yamaha Corporation, Under Armour, Crayola, Adobe, GEICO, University of Maryland, NASA, The Smithsonian, and Discovery Communications.
"Glamorous outside, rotten inside" says a Mindgrub former employee on Glassdoor on January 27, 2020:
Very messy structure and management that they call "democracy" and "flat structure". They will crush you with ridiculously tight deadlines and endless overtime work while claiming that they value your life-work balance. Super unprofessional imposters having incredibly limited professional knowledge and below entry-level skills take dominant roles in the company. Overall the culture is very cliquey and ... hypocritical. You get no respect if you refuse to be a part of a cult. Stay away. There are better companies out there that are not run by bullies."
Former Employee - Anonymous Employee says"Overworked. Underpaid. CEO is more concerned with stepping on the little people on his way to Everest than he is about daily life. Not the place to work if you value family."
Former Employee - Anonymous Employee says"- The turnover rate is astronomical. Despite the fact that they claim it's well below industry standard, it's extremely disheartening when people are constantly disappearing around you. In the 12 months that I worked at Mindgrub, there were about 25 people who left. When I put in my notice, there were many employees who confided in me that they were unhappy and looking to leave as well. Within the first month after I left, another 4-5 employees had already quit. They also do a very poor job of communicating about departures, and oftentimes you wouldn't know someone left until after they were gone. - Mindgrub is trying and, quite frankly, failing to do way too many things at once: websites, mobile apps, robotics, wearables, virtual reality, 3D printing, digital marketing, print design, consulting, and more. They are so desperate to sell in anything that crosses their path that we were constantly being thrown unreasonably discounted projects with new and unfamiliar technologies with the expectation to stay under budget on insanely tight deadlines. - Many of Mindgrub's perks are simply PR stunts and do not actually make it a desirable place to work. They have a ping pong table and make a big deal of giving every new employee a paddle, and yet the leadership regularly speaks negatively of those who play ping pong instead of spending their time on billable work. They have a climbing wall which is never used and is viewed by employees as both impractical and a poor use of company money. When someone writes a piece about Mindgrub in the media, they claim to have an impressive and fully-functional snack-delivery robot; in reality, SNAX has been in progress for months on end and falls embarrassingly short of competitor advancements in the robotics industry. - They claim to offer profit share, but they don't make enough profit to actually share with the employees. The CEO insists that Mindgrub would be more profitable if they could simply squeeze more billable hours out of their already overworked and criminally underpaid employees. As a result, he mandated allocations of 45 hours per week with impossibly high billable utilization requirements (in some cases up to 100%). When it was brought up that our salaries were based on a minimum of 40 hours per week (as stated in the employee handbook), we were told to stop "acting like hourly employees" and start "valuing the interest of the company above the interest of self." - Mindgrub has absolutely no consistency or transparency when it comes to salaries and promotions. Myself and many of my colleagues were being paid $10K-$30K less than the industry standard. Multiple colleagues had not been given raises in months and years, despite being "promoted" to higher titles and greater levels of responsibility. They "don't believe in cost of living raises," so employees are promised "splash raises" that are few and far between, and honestly way smaller of a "splash" than they are made out to be. I really wish I had never taken the job. Leaving Mindgrub was one of the best decisions I ever made, and it truly saddens me to see so many good people being run into the ground there."
Former Employee - Anonymous Employee says"Whoever you are, I wish you had the courage to come forward to voice your concerns with your manager or HCM (Human Capital Management) rather than feeling the need to disrespect those employees that actively engage with their teams every day to make Mindgrub a more dynamic, inspiring and challenging place to work. Are we perfect? No way. There is no such place. Do we work hard and play hard? Absolutely - Adventure Club ski trip and Paint Night right around the corner. We are a Performance Based company. Every day our employees, managers, and leaders are confronted with difficult and challenging business and people issues. We do our best to acknowledge and confront them head on. I lead HCM (Human Capital Management). If you work at Mindgrub, you know me. I don't sit in my office and wait for meetings to appear on my calendar. I like to think that that I am approachable, available and always willing to discuss difficult issues, just like my team and peers. I use relevant and related people data to advise leadership so we can make sound and just business decisions. The engagement and turnover data we use and used by other top companies suggest that your statement about "turnover", "spamming" and "hours" is JUST NOT TRUE. Please come forward, rather than hiding in the ether. I'd love to talk."
Current Employee - Anonymous Employee says"Thanks for your feedback. We evolve our internal processes continuously to keep up with our growth. Two weeks ago we hired a SVP of Human Capital Management who is working directly with every team member in the company to make sure goals are met and training plans are executed. He has performed competitor and market analysis and found that our benefits are comparable if not better than our competition including salaries and health care. Our salaries did generally lag the market due to bootstrapping the company, which is why we created a profit sharing program for all employees - so they could earn long term upside for initial concessions in salary. Our total compensation for most team members is now higher than our direct competition. Health Care costs are expensive in general. Some employers pay more for health care but do not have the total compensation, benefits and perks that we provide. Only a single post has been removed from Glassdoor at their discretion because it was offensive and slanderous."
Current Employee - Anonymous Employee says"Very messy structure and management that they call "democracy" and "flat structure". They will crush you with ridiculously tight deadlines and endless overtime work while claiming that they value your life-work balance. Super unprofessional imposters having incredibly limited professional knowledge and below entry-level skills take dominant roles in the company. Overall the culture is very cliquey and ... hypocritical. You get no respect if you refuse to be a part of a cult. Stay away. There are better companies out there that are not ran by bullies."
Former Employee - Anonymous Employee says"Leadership is constantly above the rules. You will see them misuse their power and get away with whatever they want. Don't believe the lie that they are employee centric now, they only care about those in leadership. Not all of leadership is bad, some of them are great leaders who care about their teams, but sadly that is only a couple of them."
Former Employee - Mobile Developer says"You’re accepting a substantial pay cut for the pros above. Everyone acknowledges this, I accepted a job for 55% more pay after 2 years at Mindgrub. The benefits are weak. (Meager Time Off, Profit sharing is a joke) Bizarre company initiatives that don’t make any money but instead look cool for clients and potential employees. Just about every month I’d ask “hey where is XYZ” and the answer is “oh they left last week”. Unless they’re upper management, your resignation will be swept under the rug. As a junior developer I always felt like a small interchangeable cog in a machine."
Former Employee - Mobile Developer says"Embarrassingly underpaid salaries Hilariously out of touch ‘Human Capital Management’ department Having to micromanage your timesheet. I get it, but it’s still a pain Consistently overworking the employees to meet overpromised deadlines. There was a particularly bad stretch working with an...exellont client where the mobile, web, and design teams were putting in 50 hour weeks for several months. Eventually much further down the line, a couple comp days were handed out but it was awful for morale. They’re down to 2 or 3 project managers for the same number of projects that were handled by 11 PMs originally. This is probably my biggest issue. The CEO has literally told the company at the monthly meetings that employees are expected to work the extra hours in order to meet deadlines(with no compensation unless one dogs their manager for months, then a token day or two maybe). He then pulled up a spreadsheet of worked hours for the company and was extolling the 50-60hr employees and saying they’re a great example to the rest. The CEO also has odd pursuits for the business that come out of left field, such as the SNAX robot that’s supposed to deliver snacks to people at their desks. At every stage it wasn’t seen as feasible (and it still isn’t), though it’s a fun side project to show off. But I can’t help but feel like these pursuits aren’t justified as the best uses of money when everyone is underpaid and overworked."